When it comes to owning and running a small business, there is always something else that the company needs. It could be more supplies or more staff, but it could also be an additional feature to help current and potential customers. A live answering service for small business can be a major asset to your company. Here are two signs that you should consider making this business investment as soon as possible.
There’s High Demand for Your Products or Services
Business is booming and the phones are ringing off the hook! If you are experiencing this in your small businesses, it’s a good problem to have for your bottom line. Perhaps when you started your business you were comfortable with your supply and demand. However, now you’re busier than ever. There are product orders to fill and services that need to be completed.
When business picks up, there are other parts of the business that can get left behind. All too often small businesses have three or four employees, but enough work for ten or twelve. The more demand your products and services, the busier you are with less time for day-to-day activities like answering the phones.
You Don’t Have Enough Staff to Keep Up
When the phone is ringing off the hook, your staff members might not be able to keep up. In fact, in many small businesses there just aren’t enough members of staff to wait on customers, fulfill orders, and answer the phones. All too often the calls go to voicemail or are put on hold again and again. Not only can constant ringing be annoying to your staff members, but this situation can negatively impact your customer service.
A live phone answering service for small business is an affordable way to serve customers and extend your offerings. With this service, you can answer questions and take orders from customers without taking up the time of crucial staff. You can also offer support during the times that your business is traditionally closed like nights and weekends. Current and potential customers can easily reach a real, live person to talk to and have a great overall customer experience.
As a business owner or manager, are you feeling these pressure of these situations? High demand for your products and services paired with not enough staff can create a big problem. Luckily, that problem can be alleviated with a live answering service for small business.